[excerpt from the README file, enclosed with the full product]
If you are experiencing difficulties with "Magic & Mayhem: The Art of Magic", please take advantage of the following product support.
Please note that all our operators only speak English and that we are unable to give gameplay hints through our Technical Support number.
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Technical Support:
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0207 551 4266
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Fax:
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0207 551 4267
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email:
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customer_support@vie.co.uk
(please use "The Art of Magic" as your subject heading)
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World Wide Web:
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www.vie.co.uk and www.interplay.com
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Address:
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Customer Services Department
Virgin Interactive Entertainment (Europe) Ltd.
74a Charlotte Street
London
W1T 4QN
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Please note that our Customer Services department is open between the hours of 10am - 6pm with limited support offered between 1-3pm. As mentioned, all of our operators only speak English. If
you are calling from abroad, please contact the relevant office in your territory.
Virgin Interactive also provide a fully automated technical support system, which provides help on our most popular titles 24 hours a day. This service is available through our main number
above and is the only service available after our offices have closed. This service is NOT charged at a premium rate.
In the unlikely event of an immediate software fault please return the complete package, with your receipt, to the original place of purchase.
If you do telephone, please be sitting in front of your computer (if possible) and be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that
you are using in your system, including:
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Speed and Manufacturer of your Processor. (Intel, AMD etc..)
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Make & Model of your Sound Card. (Creative Labs etc..)
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Make & Model of your Video Card. (Ge Force, 3DFX etc..)
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Make & Model of your CD-ROM drive. (Panasonic, Creative etc..)
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Amount of RAM present. (64mb, 128mb etc..)
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Any additional Hardware and Peripherals. (Webcams, Scanners etc..)
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Information contained in your Config.Sys & Autoexec.Bat files.
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Direct X information*
*To obtain information relating to Direct Xä on your system, simply click on Start and then Run. Next, type in DXDIAG in the open box and then click OK to bring up the Diagnostics window.
You should be primarily interested in the information concerning your Sound card and Display (video) card. A copy of your DXDIAG information at hand is also useful.
Note: If you have any problems in obtaining any System Information please consult your System supplier. It is extremely important that you have the information above at hand when you call.
Virgin Interactive cannot give you this information entirely on the basis of you telling us which system you have, as you will often find that different configurations are used when building
the same model of PC and there are many models of PC available..
HELP VIA FAX:
When sending us a fax, please remember to leave your fax machine switched on and ready to receive. If you are using a Telephone/Fax system please make sure that the Fax connection is enabled.
Ensure to include your name, a return fax number with the area code and a voice number so we can contact you if we experience problems when trying to fax you back.
HELP VIA EMAIL:
When sending us an email, please use only the title of the game in question in your subject header as words like "help" or empty spaced will often be met with a generic, autotmated response.
HELP VIA POST:
When contacting us by post, ensure you include the Title & Version of the game, a detailed description of the problem you are experiencing and the exact type of hardware that you are
using as detailed above.
HINTS AND TIPS:
No hints and tips will be given by our Customer Services Department we are here to try and help you resolve technical problems with your product. Hints and tips are available for our most
popular titles and details to obtain these are normally printed on the box, packaging or in the rear or customer support section of your manual. Please check before calling us.
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